HEALTH INSURANCE FAQ - TRAIL MAPD
State of Illinois Retiree - Frequently Asked Health Insurance Questions

Contact List

Is this a Health Insurance question (TRAIL MAPD)?

Have you contacted the MyBenefits Service Center?
(toll-free) 844-251-1777 or TTY at 844-251-1778, 8a.m-6p.m. local time, Mon-Fri.
https://MyBenefits.illinois.gov
MyBenefits Service Center (MBSC),
134 N. LaSalle Street, Suite 2200,
Chicago, IL   60602

If you have, but don’t find their answer acceptable,
have you contacted your Insurance Plan Administrator?

Medicare Advantage - PPO

Aetna MAPD PPO Plan
(toll-free) 855-223-4807 or TTY, call 711, 7a.m-6p.m.local time, Mon-Fri.
https://stateofillinois.aetnamedicare.com
Aetna MAPD PPO Plan
PO Box 981106
El Paso, TX 79998-1106

Is this a question about your Vision Plan?

Have you contacted the MyBenefits Service Center?
(toll-free) 844-251-1777 or TTY at 844-251-1778, 8a.m-6p.m. local time, Mon-Fri.
https://MyBenefits.illinois.gov
MyBenefits Service Center (MBSC),
134 N. LaSalle Street, Suite 2200,
Chicago, IL   60602

If you have, but don’t find their answer acceptable,
have you contacted your Vision Benefits Provider?

Vision Plan

EyeMed Plan
(toll-free) 866-723-0512 or TTY, call 711,
https://www.eyemedvisioncare.com/stil
EyeMed Out-of-Network Claims
PO Box 8504,
Mason, OH 45040-7111

Is this a question about your Dental Insurance?

Have you contacted the MyBenefits Service Center?
(toll-free) 844-251-1777 or TTY at 844-251-1778, 8a.m-6p.m. local time, Mon-Fri.
https://MyBenefits.illinois.gov
MyBenefits Service Center (MBSC),
134 N. LaSalle Street, Suite 2200,
Chicago, IL   60602

If you have, but don’t find their answer acceptable,
have you contacted your Dental Insurance Plan Adminstrator?

Quality Care Dental Plan (QCDP)

Delta Dental of Illinois (Group Number 20240)
(toll-free) 800-323-1743, press 5 or 800-526-0844 (TDD/TTY), 8a.m-5p.m. local time, Mon-Fri.
https://soi.deltadentalil.com/
Delta Dental of Illinois
Attn: DDIL-Group Claims
PO Box 5402,
Lisle, IL 60532

Is this a question about supplemental Life Insurance?

Have you contacted the MyBenefits Service Center?
(toll-free) 844-251-1777 or TTY at 844-251-1778, 8a.m-6p.m. local time, Mon-Fri.
https://MyBenefits.illinois.gov
MyBenefits Service Center (MBSC),
134 N. LaSalle Street, Suite 2200,
Chicago, IL   60602

If you have, but don’t find their answer acceptable,
have you contacted your Life Insurance Benefits Provider?

Life Insurance Plan

MetLife Insurance Company
(toll-free) 800-880-6394 or TTY, call 711
https://metlife.pathfactory.com/state-of-illinois
MetLife Insurance Company
Group Life Claims
PO Box 6100,
Scranton, PA 18505

You can find additional assistance in resolving your issue by contacting:

CMS Medicare Coordination of Benefits (COB) Unit

The State of Illinois CMS Medicare Coordination of Benefits (COB) Unit manages Medicare eligibility and ensures correct claim payments for state employees, retirees, and dependents.
The COB Unit protects both the State and its retirees by:
    Ensuring Medicare is billed correctly
    Avoiding overpayments and recovery actions
    Preventing retirees from being billed for claims that should have been covered
    Handles State Medicare enrollment requirements
    Helps administer the TRAIL program for retirees